RETURN & REFUND POLICY
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 6 hours to contact our customer service and request order modifications or a cancellation. After 6 hours, your order has already been placed in production and can no longer be modified.
At Yes We Vibe, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for shirts and 45 days for home decor products, shoes, boots, hooded blankets, hoodie dress, car seat covers, luggage covers or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day to day, our top priority during there challenging times continues to be the health and safety of our co-workers, customers and communities.
At LoveOfPrints , taking care of both the community and our employees is important to us. All LoveOfPrints employees are provided with health insurance and every employee is being paid their full salary during this time.
All employees have been trained on proper hand washing protocol, work ares are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders.
I's also add a callout to online measures we're taking to stay connected with our customers.
Contact us: firstname.lastname@example.org
Please make sure that:
The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered